SSE Energy Provider Review: A Comprehensive Analysis of Services, Pricing, and More

In the highly competitive energy market, consumers are continuously searching for reliable, affordable, and efficient energy providers. One such provider that has grown to become a major player in the UK energy industry is SSE (Scottish and Southern Energy). SSE Energy review will provide an in-depth analysis of services, pricing, and more to help you decide if SSE Energy is the best energy provider for your needs. By providing a thorough analysis of the company's strengths and weaknesses, we aim to offer readers valuable insights into whether SSE is the right energy provider for their needs.

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Company History and Background

SSE was formed in 1998 through the merger of two regional energy companies: Scottish Hydro Electric and Southern Electric. Over the years, the company has expanded its operations and now serves as one of the "Big Six" energy suppliers in the UK, providing electricity and gas to millions of residential and commercial customers across the nation. SSE has also made significant investments in renewable energy sources, including wind and hydroelectric power, demonstrating its commitment to a sustainable energy future.

Offerings and Services

SSE offers a diverse range of products and services to cater to the varied needs of its customers. These include:

Energy Supply

SSE provides electricity and natural gas to residential and commercial customers throughout the UK. The company offers various tariffs, including fixed-rate and variable-rate plans, enabling customers to choose the pricing structure that best suits their needs and budget. Also, customers can take advantage of SSE's online energy-saving tools to reduce their consumption and save money.

Home Services

SSE also offers a wide range of home services, such as boiler installation and repair, energy audits, and home insulation. These services are designed to help customers save money on their energy bills by reducing their consumption. Furthermore, SSE provides expert advice and information on ways to reduce carbon emissions in the household.

Pricing and Tariffs

SSE's pricing structure is competitive within the UK energy market, with a variety of tariffs available to suit different customer needs. These include:

Fixed-Rate Tariffs

SSE's fixed-rate tariffs lock in the unit price of electricity and gas for a specified period, typically 12 or 24 months. This provides customers with price stability and protection from fluctuations in the wholesale energy market. However, it's essential to note that while the unit price remains fixed, the total bill may still vary based on energy consumption.

Variable-Rate Tariffs

Variable-rate tariffs, also known as standard variable tariffs (SVTs), have no fixed contract duration and can be changed by SSE at any time, subject to regulatory requirements. While these tariffs offer flexibility, they are often more expensive than fixed-rate tariffs and can be subject to price increases.

To provide a clearer picture of SSE's pricing, we have included a comparison below, showcasing the average annual costs for a dual fuel (electricity and gas) customer on a standard variable tariff and a fixed-rate tariff:
  • Standard Variable Tariff: £1,248 per year
  • Fixed-Rate Tariff: £1,163 per year

Customer Service and Satisfaction

SSE has a mixed reputation when it comes to customer service and satisfaction. According to the most recent data from Ofgem, the UK energy regulator, SSE received an overall customer satisfaction score of 70% in 2020. While this places SSE above some of its competitors within the "Big Six," it still lags behind smaller, independent suppliers who have achieved higher satisfaction ratings.

Common customer concerns include billing issues, difficulty in reaching customer support representatives, and slow response times to queries. However, it's worth noting that SSE has made efforts to improve its customer service, including investing in digital support channels and implementing customer feedback initiatives.

Unique Selling Points

Like any energy provider, SSE has unique selling points that separate it from the competition. These include:
  • Green Tariffs: SSE offers a range of green tariffs to encourage customers to switch to renewable energy sources.  
  • Rewards Program: The company's rewards program enables customers to earn and redeem points when they make payments or refer friends. 
  • Online Tools: SSE's online energy-saving tools allow customers to track and monitor their consumption more easily. 
  • Smart Meters: The company provides free smart meters for residential customers, which allow them to access real-time data on their energy usage.

Commitment to Renewable Energy

SSE has made significant investments in renewable energy sources such as wind and hydroelectric power, with a generation capacity of over 4 GW from renewables. This commitment to sustainability is an attractive feature for environmentally conscious customers. Moreover, the company offers a range of green tariffs that allow customers to switch to renewable energy and reduce their carbon footprint.

Strengths and Weaknesses: A Comparison to Other Energy Providers

To provide a comprehensive analysis of SSE, we must compare the company to other energy providers in the market. Below, we have outlined the key strengths and weaknesses of SSE:


  • Competitive pricing, particularly on fixed-rate tariffs
  • Commitment to renewable energy generation
  • A diverse range of products and services


  • Mixed customer service reputation
  • Standard variable tariffs can be more expensive than competitor offerings

Importance of Choosing the Right Energy Provider

Choosing the right energy provider is essential for any customer. This is not only because of the financial savings a customer can make by selecting the best deal but also in terms of service quality and satisfaction. With this in mind, it's important to conduct thorough research to ensure that you select an energy provider that will meet your needs and provide excellent customer service.

Additionally, customers should consider the environmental credentials of their energy provider. This is particularly important for those who wish to reduce their carbon footprint and switch to renewable energy sources. Fortunately, SSE has a strong commitment to renewable energy generation with investments in wind and hydroelectric power, putting it ahead of the competition in this regard.

In Conclusion

SSE offers competitive pricing, a commitment to renewable energy, and a diverse range of products and services, making it an attractive option for many customers. However, the mixed reputation for customer service may be a concern for some potential customers. Ultimately, the decision to choose SSE as your energy provider will depend on your individual priorities and requirements. If you value price stability, environmental responsibility, and one-stop-shop convenience, SSE may be the right fit for you.

However, if customer service is a top priority, it may be worth exploring alternative providers with higher satisfaction ratings. Before making a decision, we recommend comparing SSE's offerings and pricing to other energy providers in the market, taking into account your specific energy needs and preferences. By conducting thorough research and considering all available options, you can make an informed decision that best suits your needs and budget.